January 8, 2018 – Inobei, Inc., a leading systems development provider of cloud-based solutions that empower hoteliers to achieve high levels of service and guest retention and a Gold Partner level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of GESS 1.0 with Oracle Hospitality Opera 5.5. GESS 1.0 provides the hospitality industry with cutting-edge guest intelligence tools to obtain crucial insights into guests’ principal demands and requests as well as the overall service quality received. These insights help hotels create lifelong customers by improving the hotel’s reputation, raising guest satisfaction, and increasing revenue.
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Inobei’s GESS 1.0 uses Oracle’s Hospitality Technology Next Generation (HTNG) interface to integrate with guest profiles in Oracle Hospitality Opera 5.5. This enables the integration of guest profiles throughout the GESS suites of services, resulting in rich analytical data for each hotel guest.
”Achieving Oracle Validated Integration gives our customers confidence that the integration between GESS 1.0 with Oracle Hospitality Opera 5.5 is functionally sound and performs as tested,” said David Hicks, Vice President, Worldwide ISV, OEM and JAVA Business Development, Oracle. “For solutions deployed on premise, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”
About Inobei, Inc.
Founded in January 2015, Inobei, Inc. is a software company focusing specifically on addressing the needs of the global hospitality industry. Its cloud-based solutions provide clients with in-depth insight into the essential requirements oftheir guests by measuring operational efficiency, service efficiency, and guest satisfaction. In addition, Inobei furnishes clients with tools for increasing guest satisfaction and improving reputation.
GESS was created to help hotels develop a deeper understanding of their guests and improve their ability to deliver distinctive experiences that create valuable relationships and lifelong customers.
GESS Products
• Rapid Response
Centralizes and automates all guests and internal needs from requests, inquiries, and repairs to special services to ensure a swift delivery. The system enforces efficiency and proper documentation for further analysis and improvement of your service delivery by providing you a comprehensive data and reports.
• Guests Incident
A proper recording of all guests incidents from complaints, feedbacks and even praises. It will enable you to track all incidents and be updated every step of the way from findings, follow- ups to preventive action taken. It also provides a comprehensive report that is capable of drilling down from different angles.
• Guest Survey
This module is designed to integrated with guests’ data. Which will enable the system to customize different questionnaire templates to be sent to specific guest types, market codes segments and other filters. It will be based on the business rules of the company.
About Oracle Validated Integration
Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at
https://solutions.oracle.com/scwar/scr/AboutPartners/validated-integration/index.html
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners
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